Draft. These terms are under legal review and may change before launch.

Refund Policy

Last updated: TODO

(The terms "Start Time" and "complete intake form" have the meaning given in the Terms of Service, section 5.3.)

1. Full refund guarantee

You get a full refund if:

• (a) I miss the delivery deadline for your package, counted from the Start Time (excluding time spent waiting for information I asked you for); or
• (b) the Report does not include the items listed for your package on the pricing page at the time you paid.

2. Other cases

• (a) Before work starts: if you change your mind before the Start Time, I'll refund you in full.
• (b) If I decline your order (for example, an area or property type I don't cover, or a conflict of interest), I refund you in full.
• (c) If you don't submit a complete intake form within 30 days of payment, I may close the order and refund you in full.
• (d) A Report's conclusion, including a recommendation to negotiate or walk away, is not by itself grounds for a refund.

4. How to ask

Email hello@condoverdict.co within 14 days of delivery with your order email and the reason. I'll reply within 2 business days.

5. How refunds are paid

Refunds go back to the original payment card through Stripe, in the amount you paid. Your bank may take 5 to 10 business days to show it. Exchange-rate differences charged by your card issuer are outside my control.

6. Your statutory rights

This policy doesn't reduce any rights you have under the consumer law that applies to you.